Frequently Asked Questions

Exchange Platform is a comprehensive online marketplace that connects local currency exchanges with customers worldwide. We provide a secure, transparent, and efficient platform for currency exchange transactions.

Our platform connects verified local exchanges with customers. Customers can browse exchanges, compare rates, and complete transactions securely. Exchanges get access to a broader customer base and streamlined transaction management.

Yes, our platform is free for customers to use. Exchange businesses pay a small commission on successful transactions. There are no hidden fees or subscription costs for basic platform access.

Creating an account is simple. Click on the "Login" button, then select "Create Account". Fill in your basic information, verify your email address, and you're ready to start using the platform.

For customers, you'll need basic information like name, email, and phone number. For exchange businesses, we require business registration details, bank information, and verification documents to ensure compliance with regulations.

Click on "Forgot Password" on the login page, enter your email address, and we'll send you a secure link to reset your password. Make sure to check your spam folder if you don't receive the email.

Our platform displays real-time exchange rates from all verified exchanges. You can compare rates, check reviews, and select the exchange that offers the best value for your currency pair.

Transaction times vary depending on the exchange and payment method. Most transactions are completed within 24 hours, but some may take up to 3-5 business days for larger amounts or specific currencies.

We support over 50 major currencies including USD, EUR, GBP, JPY, CAD, AUD, and many others. Each exchange may support different currency pairs, so check individual exchange listings for specific availability.

Yes, we use bank-level security measures to protect your information. All data is encrypted using SSL technology, and we comply with international data protection standards. We never share your personal information with third parties without your consent.

All exchanges undergo a thorough verification process including business registration verification, bank account verification, compliance checks, and background screening. We regularly monitor exchanges to maintain security standards.

We have a dedicated dispute resolution process. Contact our support team immediately if you have any issues with a transaction. We will investigate and work to resolve the matter fairly for all parties involved.

You can contact our support team via email at support@exchangeplatform.com, through our live chat feature on the platform, or by phone during business hours. We also have a comprehensive help center with guides and tutorials.

Our customer support is available 24/7 for urgent issues. Regular support is available Monday through Friday from 9:00 AM to 6:00 PM, and Saturday from 10:00 AM to 4:00 PM. Emergency support is available around the clock.

Yes, we provide comprehensive training materials, webinars, and one-on-one support for new exchange partners. Our team will help you get set up and maximize your success on the platform.